Vista + Breedband: Diverse Problemen!!!

Vista a hindrance to broadband users

ISPs bezig met oplossen van de problemen

Bron: o.a. Zoe Mutter / Andy Jenkins

• Windows Vista PC gebruikers kunnen problemen hebben met de breedband internet installatie-disks van hun Internet Service Providers (difficulties with some broadband ISPs' installation discs),

• bij o.a.  Virgin, Tiscali en Orange klanten zijn er ook verbindingsproblemen opgetreden ("struggling to connect") bij gebruik van het Vista operating system (besturingssysteem).
  

Bij de verschillende Internet Service Providers, zoals Tiscali, Oarange en anderen waren de installatie schijfjes NIET Vista compatibel en was een beperkt aantal mederwerkers van hun support afdelingen op de hoogte met de werking van Vista. Bij sommigen is ook de ëigen"beveiligingssoftware niet Vista compatibel. 

Tiscali waarschuwt nu haar gebruikers zelfs belangrijke gegevens eerst veilig te stellen, voordat men probeert de connectie softwate te installeren en te configureren en een verbinding te maken (altijd een goed idee natuurlijk).

Ook zijn een aantal mobiele data cards van de diverse ISP's, zoals van T-Mobile niet Vista compatibel. Het kan weken, zo al niet maanden duren voordat alle hard- en software en ook een aantal web-services Vista compatibel is/zijn. 

Hieronder (voorlopig in het engels) een 2-tal korte verslagen (inclusief links) uit Engeland. Wij zullen hierop kortelings terugkomen. 

"A spokesperson for Virgin Media told us: "This is currently the case with many ISPs. The situation with Virgin Media's broadband service Vista compatibility isn't a specific one".

The company also confirmed that, in addition to the broadband installation discs not supporting Vista, only a limited number of its technical support staff are trained to assist customers with the problem. Virgin Media is working with Motive, which creates automation software, to produce Vista-compatible installation discs. Radial Point, provider of managed internet services to ISPs, is also developing Virgin Media's security software to make it Vista-enabled.

Virgin Media was unable to comment on when the problems would be resolved but told us its technical support staff will be fully trained in aiding customers with Vista compatibility problems in the next few weeks.

But Virgin is not the only ISP to struggle with Vista; Tiscali users have also experienced problems with the new OS. The company advises that any important data should be backed up before attempting to connect.

T-Mobile, meanwhile, confirmed yesterday that its 3G cards for laptops aren't compatible with Vista yet. It has not set a date for compatibility , but insisted it was working on a solution.

Orange's broadband service can be used with Vista, but some customers have been experiencing problemsdedicated pages to advise its customers with Vista. where their modem is recognised and installed but the installation process was not proceeding. The company says on its site that it's trying to sort out these problems and can still help to get customers connected. Orange also has

Andrew Ferguson, editor of broadband analysis site thinkbroadband.com, told us that as these are isolated incidents it is "hard to be sure if problems are Vista-based or normal broadband issues".

"Those people who choose to install Vista will probably have less problems than those who buy a PC from the high street and are met by a confusing new PC with a new operating system and perhaps conflicting instructions designed for XP Home," he added.

Ferguson also confirmed that at least one person has been told by Talk Talk support it will be some months before their CD supports Vista. For Virgin Media cable customers, where the set-up CD fails to work, there are methods described to resolve this described on the thinkbroadband.com forums.

Those that want to upgrade their operating system should also check with their ISP before to see if there are alternative connection methods to using installation discs".

Aanvulling:

Using Vista? Using broadband? Then your lucky, according to a report by the Beeb today, which tells of many users facing problems in getting the software supplied on ISPs CDs installed and working. The problem is caused by Microsoft having made some fundamental changes to the Operating System in this specific area. One ISP, Virgin Media, have advised that it will be "Weeks" before they'll offer a workable solution.

The trouble arises from the way that software supplied by ISPs helps users simply the connection details that their PCs often need to connect to the Internet. Sadly it seems, some ISPs could'nt react in time to get new versions of it's client ready in time for Vista's availability (How long has the world known about Vista???).

Thankfully, with Routers becoming more a common option, the need for ISPs installation CDs are becoming redundant for setting up the Internet connection. Failing that, and save for ISPs own help sites offering manual steps to get the connections up and running, readers still facing problems are welcome to use our forums to seek help.